AI product · Design · Research
I make complicated systems feel human.
I’m Nicole Brennan, Senior AI Product Manager and Designer at Harvard’s Berkman Klein Center. I design AI systems, government platforms, and identity infrastructure meant to work for everyone.
Facet 01 of 05
Civic platforms
Public front doors used by more than 100 million people a year.
- USA.govLed the redesign. 91.6% accessibility score in the first week.
- Vote.govMobile design and a toolkit shared with every federal agency to encourage voter registration.
- Search.govProduct and UX strategy for the search engine behind federal websites, projected to save about $600K a year.
- Insights & HighlightsA reusable infographic system that became USAGov’s official quarterly report.
- Behavioral energy productsHome energy reports and an energy portal that lifted email open rates 35%.
Facet 02 of 05
Identity
Who gets to prove who they are, and on whose terms.
- KeyringA decentralized identity wallet. I led UI, interaction, and content design.
Facet 03 of 05
Accessibility
Accessibility and ambition aren’t in tension.
- Assistive technology researchFinding the barriers screen reader and keyboard users hit on USA.gov, and building the process to fix them.
- Board Certified Cognitive SpecialistCredential from IBCCES.
Facet 04 of 05
AI character
AI that feels like someone, not something.
- The Personality LabBuilding, calibrating, and measuring distinct AI personas for deliberative research.
- Council of EldersSix AI research personas searching a 6,900-item archive.
- Designing BerkieThe visual identity and presence of NextSpace’s AI facilitator, from the big screen to Zoom.
Facet 05 of 05
Experiences
AI you can meet in a room, not just a chat window.
- NextSpaceAn AI-facilitated platform for live and hybrid events at the Berkman Klein Center.
- Berkie at NavigateTaking Berkie live at a policy summit, with 71 of 80 participants active.
- All Too HumanA year-long series on AI and meaning, with a live concept sky I designed.
- Pepper’s GhostWitness v4.5, a holographic installation for the Keyring Digital Identity Symposium.
Selected work
See the archiveIdentityVerified.
Private.
Portable.
KeyringAn open-source identity wallet that makes the cryptography feel safe.
Private.
Portable.
Experiences71 of 80
NextSpacePeople active when Berkie went live at a policy summit. I lead NextSpace as designer and acting product manager.
AI character5 axes
15 prompts
The Personality LabBuilding, calibrating, and measuring distinct AI personas for deliberative research.
15 prompts
Civic platforms91.6%
Transforming USA.govAn accessibility score of 91.6% in the first week of the redesign.
Off the clock: watercolor, gardens, and photographs. Meet the rest of me
Things with good light
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